FAQs

Frequently Asked Questions

Click on a question to reveal the answer.

  • How far in advance should I request a custom order?

    Two weeks will give me plenty of time to accommodate your request. If you need a rush on a purchase, please contact me and I will let you know if I can swing it.

  • Do you offer gift messaging?

    Absolutely! During checkout, you can enter a gift message that will appear handwritten, in a card.

  • Do you offer gift wrapping?

    For an additional fee, I would be happy to gift wrap the sign to accommodate the event.

  • Do you accept custom orders?

    ABSOLUTELY! If you see something you like but would like to make some changes to the original, please contact me and we can work out a proof. I am also happy to accommodate any projects that may not be on the website. I encourage you to contact me with any ideas/thoughts!

  • Do you accept returns?

    If you receive a damaged or defective item, I will gladly exchange it for you. In this case, you must contact me with details within 7 days of receiving your package so we can arrange for an exchange.

    For non-custom items and/or items with no personalization, I accept returns for refund or credit if you are not happy with your purchase for any reason or if an item is damaged. In this case you must contact me within 7 days of receiving your sign. If a return is required, the item must be returned to us within 7-10 business days to process your refund or credit or exchange.

    We don’t accept returns for orders that took longer than expected to arrive. Shipping times are estimated, but not guaranteed.

    Since most of my signs are custom made for each customer, I cannot accept returns unless an item is damaged. I am not responsible for spelling errors or date errors on the sign based on the information the customer provides. Please DOUBLE check spelling and dates before you request a custom sign. If you contact me AFTER your purchase with any changes (spelling mistakes or incorrect dates) you will be responsible for the fees of making a new sign.

  • Where do you ship?

    Currently, shipping is only available within the United States.

  • How do you ship?

    All signs are shipped USPS priority mail, with two day shipping and $50 insurance. Tracking is included in the price, and you will receive an email with tracking details when your order ships.

  • How quickly do you ship?

    Most signs are shipped within 5-7 days of purchase.

  • When is payment due?

    Payment is due at the time of checkout. Customers who are paying by check and/or cash will not have orders started until their payment is received. Orders will ship once the payment clears. Non-payments will be cancelled after 5 days.

    • Orders shipped to New York will have 8% added for sales tax.
  • What forms of payment do you accept?

    Paypal is the preferred method of payment; however I will accept cash and/or checks. Those who would like to pay through checks must contact me for the address to mail their checks to. Cash is only available to customers who will be picking up their purchase.

    • Please note that you can pay by credit card through Paypal even if you do not have a Paypal account (or do not want one). Please follow this article for more information.